Terms & Conditions

Terms & Conditions

Privacy Policy Bengal Down Clothing Ltd.

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

What Information do we Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. It is not used to identify you personally in anyway.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

How is my Information Used?

Your information is only used to fulfil your order, provide you with a better shopping experience and improve our products and services.

We do not sell or redistribute your information to ANYONE.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

External Links

Our website contains links to other websites of interest. When you click on links throughout our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. We do not have control external websites, therefore cannot be responsible for the content or protection and privacy of any information you provide whilst visiting external links via our website.

We constantly endeavour to ensure that your transaction and experience with Unique Boutique UK is a smooth and pleasant experience and a name you can trust and rely on!

If you have any further questions or queries and need further assistance please contact us
[email protected]

Terms and Conditions

We want to make your shopping experience as pleasurable & exciting as possible. We strive to do everything we can to leave you feeling delighted with your purchases & experience with us. We believe in good ethics, honesty, trust, transparency, common sense & good old fashioned customer service rules. As a small company it’s so important our customers are happy and believe by implementing the above strategies we can achieve this. Everything below is a legal guideline set out in accordance with UK law.

Access to Our Website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Contract Formation.
Orders made through www.bengaldownclothing.com are subject to acceptance and availability. www.bengaldownclothing.com may choose at any time to cancel your order. No contract will officially exist between yourself and www.bengaldownclothing.com until your order has been dispatched.

Basis of Sale

When you click on “Pay” at the checkout on the website, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions. If your order is acknowledged online, you will be notified of this soon after you submit your order.

Non-Acceptance of an Order

Orders may be rejected as a result of one of the following:

Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
A system error (eg: automatic confirmation making an error) You request delivery outside of UK mainland and do not accept the extra delivery charges.

Cancellation of an Order

If, for whatever reason, you wish to cancel your order please let us know as soon as possible. Once an order has been dispatched the buyer is responsible for any return shipping costs.

Descriptions

Every care has been taken to ensure that all descriptions, sizes, colours and prices are correct. Products, colours or packaging of products may occasionally differ slightly to those displayed on the website.

Emails

We will email you to process your order. We will never pass on your email address or personal information to a third party for marketing purposes. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery.

Third Party Links

Please note that once you have left www.bengaldownclothing.com , even via a link on our site, we cannot be held liable for any other websites policies.

Our site may contain links to other web sites that are not owned or operated by us. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Please refer to the privacy policy of the third party web site for guidance on the operation, function and management of that web site. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).

Our Rights

We reserve the right to:
Modify or withdraw, temporarily or permanently, this website (or any part thereof, including products) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material on the website, the website design, structure and graphics and all software and source codes connected with the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us. You acknowledge and agree that the material contained within the website is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from the website for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within the Web site is strictly prohibited.

Copyright

All articles, reports, trademarks, graphics, text, content, sound and other elements making up the website are protected by copyrights, trademarks and/or other proprietary rights.
You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these terms and conditions and to download no more than one copy of the Website for your personal, non-commercial use.
Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of www.bengaldownclothing.com

Policy Updates

From time to time we may make changes to our terms and conditions policy. Where appropriate, you will be notified by e-mail. Please check back frequently to see any updates or changes to our privacy policy and how they affect you. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Acceptance of Terms & Conditions

Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. By purchasing from our site you are also accepting our terms and conditions. These Terms and Conditions do not affect your statutory rights.

References & Definitions

“you” and “your” means the person.
“us”, “our” and “we” means www.bengaldownclothing.com “Website” means the website located at www.bengaldownclothing.com or any subsequent URL of which it may be replaced with.
“Product” means a product displayed for sale our the website “Conditions” means these terms and conditions.

Promo Codes

Only one coupon/promo code can be used per transaction or per item purchased against the stated offer.

Delivery & Returns

Our Delivery Policy

Orders are shipped Monday – Friday, orders placed after 2pm Friday are shipped next working day (Monday) We aim for all to reach our customers within 5 working days (it is usually much sooner though!!) All parcels are sent using Royal Mail Delivery and Parcelforce and may require a signature.
We ship within the UK, Europe and Internationally.
48 hours UK and NI £7.50
Europriority Home
2-5 days.
Ireland, Channel Islands, France, Monaco, Belgium, Netherlands, Luxemburg, Denmark, Germany
£ 10.00
All as listed in Zone 8
£15.00
All as listed in first three Zone 9 lists
£20.00
All as listed in last Zone 9 (Andorra, Canary Islands etc)
£30.00
USA
£30.00
Russia and rest of the world
£40.00

All Local Import Taxes excluded

Our Returns Policy

We are happy to refund any product that is unworn and is in its original condition, with its labels attached, returned to us within 14 days of purchase, items received after this will not be accepted.

If there is an issue with your order or your goods, please let us know as soon as possible.

If you need to return something, please ensure all tags are attached to the item and that the item is exactly as you received it. You need to return it to us within 14 days from the date on the dispatch note.

Please be very careful when trying on garments as we cannot refund items that are damaged, stained, have been worn or washed. We check all items thoroughly before shipping and when returned to us.

All postage costs are non refundable.
We do not cover return postage costs for un wanted items, it is therefore your responsibility for the return postage.
We regret we currently only offer refunds and not stock exchanges.
Please allow up to 7 days for your refund to show in your account.

How to Return an Item

Please return your item with any paperwork included with your order or include a note with your name, address and order number which can be found on your email confirmation.
We advise using a signed service and keep proof of postage until we have received your return.
Repack your item in its original condition with tags still attached and send it to:

Bengal Down Clothing Ltd
Oak Barn
Stalham Road
Sea Palling
Norwich
NR12 0TT

If you have any questions regarding delivery or returns please contact [email protected]

Payments Policy

How can I pay?

We accept the following payment cards:
Visa, MasterCard, Maestro

We use Stripe (www.stripe.com) for credit and debit card payments. Stripe is a safe and reputable online payment processing company.

Your financial details are never shared between Buyers and Sellers.

Stripe automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

In order to serve you more efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorize your payment card to process your order.

These organisations are under strict obligation to keep your personal information private.

Bengal Down Clothing Ltd complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

Your privacy and customer satisfaction is very importance to us, therefore we will not release your personal details to any outside companies for mailing or marketing purposes.

All online purchase orders are made are completely discreet!

Card Payments/When will I be charged?

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be fully refunded.

What currencies do you accept?

Your order will always be converted into pounds by your bank.

Please contact us if you have any questions or concerns regarding payments at [email protected]